Privacy Policy
In one line: we collect only what you type or email to us, we never sell personal information, your audit materials are never used to train public AI models, and uploaded files auto-shred within 30 days. No advertising, no trackers, no analytics on this site today.
This Privacy Policy describes how Syntropic Margin ("Syntropic", "we", "us") handles personal information through syntropicmargin.com, the Syntropic Executive Portal, and communications about the 48-Hour Diagnostic Audit. It should be read together with the Mutual NDA and the 48-Hour Diagnostic Audit Agreement.
1. Information We Collect
a. Portal entries
When you use the Executive Portal, you may provide your work email address, company or distributor name, ERP / quote stack, state or province, and, to sign the agreements, your typed full legal name and authorization confirmation. Today, these entries are processed locally in your own browser (stored in session storage). When you submit the intake step, your entries (work email, company name, ERP stack, state or province, and quote volumes) are transmitted to us over HTTPS to prepare your audit, together with first-party attribution parameters (the referring page or campaign that brought you to the site, held only in your browser session) and a random session identifier. Audit materials and files are transmitted only when you submit them in the portal or email them to us.
b. Audit materials
Files you add in the portal (historical quote, cost, or pricing documents) remain on your device until you submit them; while you browse, we hold only file names and sizes in your browser session. Documents you email to audit@syntropicmargin.com are received by us as email attachments.
c. Communications
If you contact us by email or through the portal, we receive the information you choose to send, including attachments and contact details.
d. Technical logs
Like virtually all websites, our hosting provider automatically records standard request data, including IP address, timestamps, pages requested, and browser type, for security and operational purposes.
e. Local preferences
We store your light/dark theme preference in your browser's local storage; it never leaves your browser and persists until you clear your browser data. Your browser session also holds your in-progress portal entries, a random session identifier, and first-party attribution parameters; the portal entries and attribution are transmitted only as described in Section 1.a when you submit, and all session data expires when your browsing session ends.
2. How We Use Information
- To respond to your requests and operate the 48-Hour Diagnostic Audit;
- To administer the agreements you accept (the Mutual NDA and the Diagnostic Audit Agreement);
- To protect the security and integrity of our systems and client data;
- To improve our services using de-identified, aggregate information;
- To comply with law and enforce our agreements.
Our legal bases, where applicable (including under Canadian privacy law), are your consent (expressed when you accept the agreements and submit materials), performance of a contract, our legitimate interests in securing and operating the service, and compliance with legal obligations.
3. No Sale, No Targeted Advertising
We do not sell or share personal information for cross-context behavioral advertising, and we do not run advertising or third-party analytics on this site today. If that ever changes, we will update this policy first and honor applicable opt-out rights and signals (including browser opt-out preference signals where required by law).
4. AI and Model Training
Your audit materials and personal information are never used to train, fine-tune, or improve any artificial-intelligence or machine-learning model made available to the public or to any third party. This commitment is also a binding term of our Mutual NDA (Section 5). Processing occurs only within an isolated single-tenant environment established for your company.
5. Retention and the 30-Day Auto-Shred
Browser-side portal entries and session data expire when your browsing session ends. Audit materials are destroyed or irreversibly de-identified within 30 days after your briefing is delivered (or earlier if discussions end), unless you sign an engagement with us, consistent with Section 6 of the Mutual NDA, under which we certify destruction on request. Emails are retained only as long as needed for the audit relationship and applicable record-keeping. Hosting log data is retained per our provider's short, security-oriented defaults.
6. Your Privacy Rights
Depending on where you live, such as California and other U.S. states with comprehensive privacy laws or Canada under PIPEDA, you may have rights to: know and access the personal information we hold, correct or delete it, receive it in a portable format (where applicable), and be free from discrimination for exercising these rights. To exercise any of them, email audit@syntropicmargin.com. We verify requests and respond within the timeframes required by applicable law (for example, 45 days under U.S. state laws and 30 days under PIPEDA). You may use an authorized agent with written permission.
7. Security
We apply a zero-trust, single-tenant processing model ("AST tenant"), encrypt data in transit (HTTPS/TLS), apply least-privilege access controls, and enforce the 30-day auto-shred described above. No method of transmission or storage is perfectly secure; if we learn of a breach affecting your information, we will notify you and the appropriate authorities as required by applicable law.
8. International Processing
We process information in the United States and Canada. Where transfers are subject to additional safeguards, we put contractual commitments in place with our service providers.
9. Children
This site is directed to businesses and is not directed to individuals under 16. We do not knowingly collect personal information from them; if you believe a minor has provided us information, contact us and we will delete it.
10. Changes to This Policy
We may update this Policy as the service evolves. Changes are posted on this page with a new effective date, and material changes will be presented in the portal before you accept the agreements.
11. Contact
Questions or requests: audit@syntropicmargin.com (Syntropic Margin). Written requests may also be sent to our mailing address, available on request.